Plus is non-refundable. The only exception is where the mandatory consumer law of your country requires a refund - those rights are always preserved.
This document is the return and refund policy for the Roster desktop application's Plus subscription. Free-tier users have nothing to refund. Roster is a digital download and there is no physical product to return - "return" here means cancellation of the subscription plus, where eligible, a refund of money paid.
This policy sits alongside the Terms of Service and the EULA. Where it differs from earlier wording in other documents, this policy is the authoritative refund document. It does not waive any non-excludable consumer right that applies to you under the mandatory consumer protection law of your country of residence - those rights always come on top of what's written here.
Nothing to refund. You paid nothing. Uninstall any time. The uninstaller removes the Roster binaries; your vault and settings live under %LocalAppData%\Roster\, and deleting that folder by hand wipes every local trace of your accounts. We document this in the README and the Trust page.
All Plus purchases are final and non-refundable. Other than where a refund is required by the mandatory consumer law described in section 4, we do not provide refunds or credits in any circumstance, including:
Because there is no general refund, please make sure Roster is right for you before you buy: the Free tier lets you try the core workflow first, and the Features page documents exactly what Plus adds.
You can cancel a subscription at any time from your billing portal - open it with the Manage subscription button in Roster (Settings → Licence), or from your Whop account. Cancellation stops the next renewal and your licence continues to work until the end of the period you've already paid for, after which the machine drops to the Free tier. Cancelling does not refund the current term. Your data on your machine is not affected by cancellation.
Where the mandatory consumer protection law of your country of residence grants you a non-excludable right to a refund - for example, a "cooling-off" right for distance contracts in the EU/UK, the equivalent under the Australian Consumer Law, or analogous remedies elsewhere for digital goods or services not fit for purpose - that right is not waived by anything in this policy.
To exercise such a right, email support@accountroster.com from the address you used at checkout, citing the basis for the request. We will acknowledge within 3 business days and process eligible refunds within 14 days of acknowledgement, refunded to the original payment method.
If you are an EU or UK consumer, please note that by downloading and activating Roster on your machine you have requested that the digital service begin immediately and you have acknowledged that, on activation, you lose your statutory right of withdrawal in line with the relevant consumer rights regulations. Where local law overrides this, that override prevails.
If you believe a charge from us is genuinely wrong - for example, a duplicate charge or a renewal after you cancelled - please email support@accountroster.com before opening a chargeback with your bank, and we'll look into it. Chargebacks are expensive for a small publisher to defend. Opening a chargeback in place of a valid statutory claim, or to reverse a final purchase this policy says is non-refundable, will result in your licence key being blocklisted from future activations on this product.
The only refunds we process are those required by the mandatory consumer law in section 4. To exercise such a right:
Anything refund-related: support@accountroster.com. Read by one person, usually within 24 hours during the working week.